About Us

Coaction Solutions is a purpose driven consultancy specialising in how ISO Standards can Inspire Change.

From a young age, I’ve been fascinated by how things work, whether it was pulling apart bikes and engines or exploring the intricate systems of the natural world. That same curiosity has shaped my professional journey and underpins the way we work at Coaction Solutions today.

We believe that meaningful, sustainable progress starts with thinking differently and understanding the whole system, not just fixing surface-level issues. That’s why we take a systems thinking approach to every challenge. By looking at how people, processes, and outcomes interact, we’re able to design solutions that address root causes, adapt over time, and drive lasting impact.

Our work is grounded in a quality management philosophy, embedded throughout our ISO Standards and Sustainable Development services. This ensures that every strategy we co-create with our customers is not only effective, but also forward-thinking, helping their businesses evolve, exceed expectations, and build lasting trust with their customers.

Footprint shape created using various green leaves arranged in a natural pattern.

Purpose

Working with SMEs to develop adaptive and sustainable solutions, driven by purpose and stakeholder value that promotes excellence whilst being a force for good.

Mission

Using Systems Thinking and ISO Standards to help SMEs navigate their way through the Environmental, Social and Governance (ESG) agendas of sustainability to build Resilience, and Evolve long-term Sustainable Success, so they can continue to attract, win, and retain customers into the future.

Vision

To maximise the number of SMEs in the South West of England that have minimal negative effect, or potentially a positive impact, on the society and environment in which they operate.

Purpose

Working with SMEs to develop adaptive and sustainable solutions, driven by purpose and stakeholder value that promotes excellence whilst being a force for good.

Mission

Vision

To maximise the number of SMEs in the South West of England that have minimal negative effect, or potentially a positive impact, on the society and environment in which they operate.

Our Core Business Values

"Service isn’t doing what’s expected of us. Service is doing more than what’s expected of us"

Simon Sinek in October 2023

We take a human approach in all we do based on fairness, honesty, integrity, respect, responsibility, and resilience
We listen to customers, and other stakeholders’ needs and expectations, so we can develop mutually beneficial relationships
We don’t ignore problems that exist in the business world, we think differently and always look for opportunities to find new solutions
What we are trying to achieve may be serious; but that doesn’t mean we take ourselves too seriously. We like to go beyond the expected to explore collective and collaborative solutions.

Customer reassurance

Our promise is that the quality of our work often certified by a 3rd Party organisation such as The British Standards Institution (BSI), continues even if your ultimate objective is not connected to certification.

However, when it comes to ISO Standard certification, we promote using only UKAS accredited certification bodies to ensure your certification is acceptable in any situation, especially supply chain procurement processes and Pre-Qualification Sites (PQQ).

As we are a member of BSI’s Associate Consultants Programme, we recommend using BSI as your certification body, but we will work with any UKAS accredited certification body where relevant.

This ensures our work together is independently audited and validated by a third party that helps build customer confidence.

Our Insurance Certificate

What Our Customers Say

You don’t have to face SME challenges alone. Book a Free 45-minute Consultation to explore how ISO Standards and Sustainability can help you build stronger foundations for long-term growth and success

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